Shipping Information
Will You Combine Orders?
No need to email a request to combine orders. We make every effort to combine your orders whenever possible. However, placing multiple orders does not automatically mean shipments will combined. It will be the discretion of Naked Balm to make the call according to when orders are received.
How Long Will It Take To Get My Package?
I ship orders everyday, excluding weekends. Once shipped within 1-14 business days, most domestic orders take anywhere from 2 to 5 business days after I ship them to arrive depending on the efficiency of your local postal service. I ship USPS Priority Mail.
** Please remember that Naked Balm is formulated with my own hands. Your orders are essentially in a “line” – so please account for time there! **
SHIPPING MAY TAKE UP TO 7 BUSINESS DAYS, MONDAY – FRIDAY ONLY
Do You Ship Internationally?
Naked Balm currently ships to US, Canada, United Kingdom and Mexico locations only.
What Shipping Methods Are Available?
Shipments are sent via USPS Priority Mail. If US ground or free US ground shipping is selected, your order will ship via the USPS. If our 2 day or overnight shipping options are selected, your order will ship via UPS. If you ordered Internationally, your order will be shipped via DHL.
Payment Information
What Payment Methods Are Accepted?
Currently Naked Balm accepts the following forms of payment: Visa, America Express, MasterCard, Discover, Apple Pay and PayPal. Please note that at this time we do not accept pre-paid gift cards.
How is my personal information managed?
When accessing Naked Balm website, we will learn certain information about you during your visit. How I handle information I learn about you depends upon what you do when visiting my site.
If you visit the site to read or download information on our pages, we collect and store the following information about you:
- The name of the domain from which you access the Internet
- The date and time you access my site
- The Internet address of the website you used to link directly to our site
If you identify yourself by sending me an email containing personal information, then the information collected will be solely used to respond to your message.
Is my personal information shared with third parties?
The information collected is for statistical purposes. Naked Balm may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of my site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Naked Balm uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damages.
Naked Balm will not obtain personally identifying information about you when you visit the site, unless you choose to provide such information, nor will such information be sold or otherwise transferred to unaffiliated third parties.
Do you accept international credit cards?
We do not accept international credit cards. Please see acceptable credit methods for more information in checkout.
Orders and Returns
I received damaged products, what is your return policy?
Defective and/or damaged merchandise must be returned within 14 days of delivery in order to be replaced. Replacement or refund will be honored for returned damaged products.
I returned my order, where is my refund?
Naked Balm will issue a refund within 15 business days of receiving and processing your returned order.
Where do I ship returned items?
Naked Balm
c/o Return Department
2005 Palmer Avenue, #792
Larchmont, NY 10538
How Can I Cancel Or Change My Order?
When an order is placed on Naked Balm website we begin processing the order immediately, to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.
How Do I Track My Order?
Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.
Products
Are all ingredients natural and organic in the products?
Naked Balm skincare is made with certified natural and organic ingredients for every one of our products not just a few products! Many companies will “greenwash” and work hard to have a few organic products so their whole line can look “organic” but Juice Beauty uses high standards for every one of our products and we work hard to perfect “just in time” orders so there are fresh products at all times.
Why do organic beauty and food products sometimes cost more?
Prices for organic beauty products and foods reflect many of the same costs as conventional items in terms of growing, harvesting, transportation and storage. Organically produced foods must meet stricter regulations governing all of these steps, so the process is often more labor- and management-intensive, and farming tends to be on a smaller scale. There is also mounting evidence that if all the indirect costs of conventional food production cleanup of polluted water, replacement of eroded soils, costs of health care for farmers and their workers were factored into the price of food, organic foods would cost the same or, more likely, be cheaper.
Will Naked Balm Products Feel Sticky on my Skin?
Naked Balm products are enriched with essential fatty acids and other ingredients such as rich organic aloe, jojoba, and shea that make the products smooth and luxurious. All of our products are extremely concentrated so a bit goes a long way!
Why does Naked Balm avoid harsh paraben preservatives?
Parabens are synthetic preservatives that are commonly used in beauty products. Several researchers reported that parabens were found within human breast tumors.
What ingredients should I avoid?
Parabens, propylene or butylene glycols, petroleum, sulphates, PEGs, TEA, DEA, phthalates, GMO, silicones, pesticides, artificial dyes or synthetic fragrances. One way to avoid pesticides in beauty products is to buy certified organic products with the USDA seal or the Certified Organic Seal on the front of the box or product.
What are the benefits of the ingredients used in Naked Balm products?
Naked Balm uses organic essential oils and plant based extracts as our base, not water. Plants based essence are rich in potent antioxidants, essential vitamins, vital phytonutrients and powerful hydroxy acids and also help with the penetration of our other active age defying ingredients.
Antioxidants help prevent the visible signs of aging (by fighting free radical damage), thus bringing back the skin’s natural radiance. Higher antioxidant benefits have been found in plants. the key ingredient in Juice Beauty. Juice Beauty combines certified organic botanical essence with age-defying antioxidants, performance-oriented peptides, refining hydroxy acids, essential vitamins and nutrients, rich organic shea, jojoba and coconut oils to achieve healthy looking, radiant skin. Naked Balm products are pH balanced and formulated for even the most sensitive skin.
Why use skincare products made with organic ingredients?
Because your skin can absorb up to 64% of what you place on it, why not use the most healthful products on the market? People use organic products for the same reason they buy organic food because they care about their health, their family’s health and the environment.
Skincare products that are made with organic ingredients are spared the application of toxic and persistent insecticides, herbicides, fungicides and fertilizers. Many Environmental Protection Agency (EPA) approved pesticides were registered long before extensive research linked these chemicals to cancer and other diseases. In the long run, organic farming techniques provide a safer, more sustainable environment for everyone. The Journal of Agricultural and Food Chemistry, 2002 published a study that found higher antioxidant benefits in organic fruit than non-organic fruit. These essential nutrients are vital for healthy looking, radiant skin.
How Long is your Shelf Life, and What do you Preserve With?
Naked Balm recommends to use most of our products within 1 year after opening, and within 6 months after opening for our eye products. Your safety is our first concern and as a result, We work diligently to find safe preservatives that provide effective protection.
Rest assured that health and safety is a top priority at Naked Balm, which is why we do not use toxic paraben preservatives.